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Privacy policy

Introduction

Welcome to Expert Commercial and Project Management Services Ltd/XCOM (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website [https://www.xcomservices.co.uk] (the “Site”).

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, and postal address when you fill out forms or contact us directly.
  • Usage Data: Information on how you use our Site, including IP address, browser type, operating system, and browsing activity.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our Site and gather information about usage patterns.

2. How We Use Your Information

We may use the information we collect in the following ways:

  • To provide, operate, and maintain our Site.
  • To improve, personalise, and expand our Site and services.
  • To communicate with you, including responding to enquiries and providing updates.
  • To process transactions and send relevant information about your order or request.
  • For marketing purposes, with your consent, including sending newsletters or promotional offers.
  • To comply with legal obligations and protect our rights.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide consent for marketing communications.
  • Contractual Necessity: When processing is required to fulfil a contract or service you have requested.
  • Legitimate Interests: For purposes such as improving our services and user experience.
  • Legal Obligations: When we are required to comply with legal or regulatory obligations.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Service Providers: Trusted third parties that assist us in operating our Site and providing services to you (e.g., payment processors, hosting providers).
  • Legal Authorities: If required by law, to comply with legal obligations or in response to valid requests by public authorities.

5. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no online transmission or storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Once the data is no longer required, we will securely delete or anonymise it.

7. Your Rights

Under UK data protection laws, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request restriction of processing your data.
  • Right to Data Portability: Request transfer of your data to another service.
  • Right to Object: Object to the processing of your data, including for marketing purposes.

To exercise any of these rights, please contact us at swatkins@xcomservices.co.uk.

8. Cookies Policy

Our Site uses cookies to enhance user experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. You can manage cookie preferences through your browser settings.

For more details, please see our [Cookies Policy](link to cookies policy).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our Site. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: swatkins@xcomservices.co.uk
  • Address: Expert Commercial and Project Management Services Ltd (XCOM), Raglan Suite (Room 4), CastleGate Business Park, Caldicot, NP26 5YR
  • Phone: +44 (0)7740 224 891

Image credits: © Transport for Wales